Terms of Service

Last Updated: July 14, 2026

Welcome to Zoha — Home Aesthetics. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website, placing an order, or using our services, you agree to these Terms.

1. General Terms

Throughout these Terms, “Zoha,” “we,” “us,” and “our” refer to Zoha — Home Aesthetics. “You” and “your” refer to any visitor, customer, or user of our website.

We reserve the right to update, modify, or replace any part of these Terms at any time. Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

2. Products and Information

We make every reasonable effort to display product descriptions, images, specifications, colors, and pricing as accurately as possible. However, actual product colors or appearance may vary slightly due to screen settings, lighting conditions, photography, or manufacturing variations.

We reserve the right to modify or discontinue products without prior notice.

3. Pricing and Payments

All prices displayed on our website are listed in the applicable currency shown at checkout. Prices may change at any time without prior notice.

Customers are responsible for providing complete and accurate billing, contact, and delivery information when placing an order.

4. Orders

We reserve the right to accept, reject, limit, or cancel any order at our discretion, including in cases involving incorrect pricing, suspected fraud, product unavailability, or inaccurate customer information.

If an order is cancelled after payment has been successfully processed, any applicable refund will be handled according to our refund policy and payment provider procedures.

5. Shipping and Delivery

We aim to process and deliver orders as efficiently as possible. Delivery times are estimates and may be affected by courier delays, weather conditions, public holidays, incorrect delivery information, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

6. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to our applicable Return and Refund Policy. Customers should review that policy before making a purchase.

Products must meet the stated eligibility requirements to qualify for a return, exchange, or refund.

7. Product Use and Safety

Customers are responsible for using products according to their intended purpose and any provided instructions. Electrical and lighting products should be installed and used safely and, where appropriate, by a qualified professional.

Zoha is not responsible for damage or injury resulting from misuse, improper installation, unauthorized modification, or failure to follow applicable safety instructions.

8. Intellectual Property

All website content, including branding, logos, graphics, text, photographs, designs, and other materials owned by Zoha may not be copied, reproduced, distributed, or commercially used without prior written permission.

9. Prohibited Use

You may not use our website or services for unlawful, fraudulent, abusive, or unauthorized purposes. You must not attempt to interfere with the security, functionality, or operation of the website.

10. Third-Party Services

Our website may use third-party services, including payment processors, delivery partners, analytics providers, and other service providers. Your use of certain third-party services may also be subject to their respective terms and policies.

11. Limitation of Liability

To the extent permitted by applicable law, Zoha will not be liable for indirect, incidental, or consequential losses arising from the use of our website, services, or products.

Nothing in these Terms excludes or limits any rights or liabilities that cannot legally be excluded under applicable law.

12. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you acknowledge that your information may be processed as described in that policy.

13. Governing Law

These Terms of Service are governed by the applicable laws of Pakistan. Any disputes will be handled in accordance with applicable Pakistani law and the jurisdiction of the relevant courts.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact the Zoha customer support team through the contact information provided on our website.

Zoha — Home Aesthetics
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