Shipping Policy

Last Updated: July 14, 2026

At Zoha — Home Aesthetics, we aim to deliver your lighting and home décor products safely and efficiently across Pakistan.

Order Processing

Orders are typically processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Estimated delivery time is typically 3–7 business days, depending on your location and courier service availability.

Delivery times are estimates and may be affected by public holidays, weather conditions, courier delays, or other circumstances beyond our control.

Shipping Coverage

We currently deliver to locations across Pakistan where courier services are available. Some remote areas may require additional delivery time.

Order Confirmation

Customers may be contacted by phone or message to confirm their order before dispatch. Please provide accurate contact and delivery information to avoid delays or unsuccessful delivery attempts.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your order.

Order Tracking

Where tracking information is available, customers may receive tracking details after their order has been dispatched.

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery information. Zoha is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact details.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide clear photos or videos of the package and product. Eligible cases will be reviewed according to our return and refund policy.

Delivery Delays

While we work with reliable delivery partners, occasional delays may occur. Zoha is not responsible for delays caused by courier operations, weather, public holidays, or other circumstances beyond our reasonable control.

Contact Us

For questions regarding your order or delivery, please contact the Zoha customer support team through the contact information provided on our website.

Zoha — Home Aesthetics
Light Your World