Terms & Conditions | Zoha - Home Aesthetics Pakistan

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Home Terms & Conditions | Zoha - Home Aesthetics Pakistan

Terms & Conditions | Zoha - Home Aesthetics Pakistan

Last Updated: March 2026

Welcome to Zoha. These Terms & Conditions ("Terms") govern your use of our website zoha.com.pk and your purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or making a purchase. If you do not agree with any part of these Terms, please do not use our website.

1. About Us

Zoha is an online retail store specializing in premium home lighting and aesthetics, operated in Pakistan.

Business Name: Zoha - Home Aesthetics

Website: www.zoha.com.pk

Contact: 0315 851 0661

Email: support@zoha.com.pk

2. Definitions

In these Terms, the following definitions apply:

"We," "Us," "Our" refers to Zoha - Home Aesthetics
"You," "Your," "Customer" refers to the user or purchaser
"Website" refers to zoha.com.pk and all associated pages
"Products" refers to all items available for purchase on our website
"Order" refers to a request to purchase products from our website

3. Use of Website

Eligibility

By using our website, you confirm that:

You are at least 18 years of age
You have the legal capacity to enter into binding contracts
You are using the website for lawful purposes only

Acceptable Use

When using our website, you agree not to:

Use the website for any unlawful or fraudulent purpose
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the website's functionality
Copy, reproduce, or distribute any content without permission
Submit false or misleading information
Use automated systems or bots to access the website

Account Responsibility

If you create an account on our website, you are responsible for:

Maintaining the confidentiality of your login credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Products & Pricing

Product Information

We strive to provide accurate product descriptions, images, and specifications. However:

Product images are for illustration purposes and may vary slightly from the actual product
Colors may appear differently depending on your device settings
We reserve the right to modify product specifications without notice

Pricing

All prices displayed on our website are in Pakistani Rupees (PKR) and include applicable taxes unless otherwise stated.

We reserve the right to:

Change prices at any time without prior notice
Correct pricing errors if discovered before or after an order is placed
Cancel orders affected by pricing errors

Availability

All products are subject to availability. We do not guarantee that products will always be in stock. If a product becomes unavailable after you place an order, we will notify you and offer alternatives or a full refund.

5. Orders & Payment

Placing an Order

When you place an order on our website:

You are making an offer to purchase products
Order confirmation does not constitute acceptance
We reserve the right to accept or decline any order
A binding contract is formed only when we dispatch your order

Order Confirmation

After placing an order, you will receive:

An order confirmation email with your order details
A shipping confirmation email when your order is dispatched
Tracking information (where available)

Payment Methods

We accept the following payment methods:

Cash on Delivery (COD)
Bank Transfer
Credit/Debit Cards (where available)
Mobile Wallets (JazzCash, EasyPaisa)

Payment Terms

Full payment is required before dispatch (except for COD orders)
For COD orders, payment is collected upon delivery
All payments must be made in Pakistani Rupees (PKR)

Order Cancellation by Us

We reserve the right to cancel any order for reasons including:

Product unavailability
Pricing or description errors
Suspected fraud or unauthorized payment
Inability to verify customer information
Delivery restrictions to certain areas

If we cancel your order, you will receive a full refund for any payments already made.

6. Shipping & Delivery

Delivery Areas

We currently deliver to all major cities and regions across Pakistan.

Delivery Timeframes

Estimated delivery times are as follows:

Lahore, Karachi, Islamabad: 2-3 business days
Other Major Cities: 3-5 business days
Rest of Pakistan: 5-7 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, or public holidays.

Shipping Charges

Shipping charges are calculated at checkout based on:

Delivery location
Order weight and size
Shipping method selected

Free shipping may be available for orders above a certain value, as indicated on our website.

Risk of Loss

Risk of loss and damage passes to you upon delivery of the products. We recommend inspecting your order immediately upon receipt.

Failed Deliveries

If delivery fails due to:

Incorrect address provided by you
Recipient unavailable after multiple attempts
Refusal to accept delivery

You may be responsible for additional shipping charges for re-delivery.

7. Returns & Refunds

Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it subject to the following conditions:

Eligibility for Returns:

Items must be returned within 7 days of delivery
Products must be unused, undamaged, and in original packaging
All tags, labels, and accessories must be intact
Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items:

Items damaged due to misuse or negligence
Products without original packaging
Customized or personalized items
Items marked as "Final Sale" or "Non-Returnable"

Return Process

To initiate a return:

Contact us at support@zoha.com.pk or 0315 851 0661
Provide your order number and reason for return
Wait for return authorization and instructions
Ship the item back in its original packaging
Refund will be processed after inspection

Refunds

Once we receive and inspect your returned item:

Refunds will be processed within 7-10 business days
Refunds will be issued to the original payment method
For COD orders, refunds will be made via bank transfer
Shipping charges are non-refundable unless the return is due to our error

Damaged or Defective Products

If you receive a damaged or defective product:

Contact us within 48 hours of delivery
Provide photos of the damaged item and packaging
We will arrange for replacement or refund at no additional cost

8. Warranty

Product Warranty

Select products may come with a manufacturer's warranty. Warranty terms and duration vary by product and are specified on the product page.

Warranty Exclusions

Warranty does not cover:

Damage caused by misuse, accidents, or negligence
Normal wear and tear
Unauthorized modifications or repairs
Damage from power surges or electrical issues
Cosmetic damage that does not affect functionality

Warranty Claims

To make a warranty claim:

Contact us with your order details and description of the issue
Provide photos or videos demonstrating the defect
We will assess the claim and provide a resolution

9. Intellectual Property

Ownership

All content on our website, including but not limited to:

Text, graphics, logos, and images
Product descriptions and photographs
Website design and layout
Trademarks and brand names

is the property of Zoha or our licensors and is protected by intellectual property laws.

Restrictions

You may not:

Copy, reproduce, or distribute any content without written permission
Use our trademarks or logos without authorization
Modify, adapt, or create derivative works from our content
Use our content for commercial purposes without consent

10. Limitation of Liability

Disclaimer

To the fullest extent permitted by law:

Our website and products are provided "as is" without warranties of any kind
We do not guarantee uninterrupted or error-free website access
We are not responsible for third-party content or links

Limitation

To the maximum extent permitted by law, Zoha shall not be liable for:

Indirect, incidental, or consequential damages
Loss of profits, data, or business opportunities
Damages arising from use or inability to use our website or products

Our total liability for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Zoha, its owners, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

Your use of our website
Your violation of these Terms
Your violation of any rights of third parties
Any content you submit to our website

12. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters, floods, earthquakes
War, terrorism, civil unrest
Government actions or restrictions
Pandemics or health emergencies
Strikes or labor disputes
Power failures or internet outages
Courier or shipping disruptions

13. Governing Law & Disputes

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan.

Dispute Resolution

In the event of any dispute arising from these Terms or your use of our website:

We encourage you to contact us first to resolve the matter amicably
If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts in Pakistan

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

We encourage you to review these Terms periodically. Your continued use of our website after changes are posted constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Zoha regarding your use of our website and purchase of products.