Privacy Policy

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Home Privacy Policy

Last Updated: March 2026

At Zoha ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zoha.com.pk and make purchases from our store.

Please read this privacy policy carefully. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as information that is automatically collected when you use our website.

Personal Information You Provide

When you make a purchase, create an account, or contact us, we may collect:

Full name
Email address
Phone number
Shipping address
Billing address
Payment information (processed securely through our payment partners)
Order history and preferences

Information Automatically Collected

When you visit our website, we automatically collect certain information, including:

IP address
Browser type and version
Device information
Pages visited and time spent on our website
Referring website
Shopping behavior and preferences

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing & Fulfillment

To process and fulfill your orders
To send order confirmations and shipping updates
To communicate about your purchases

Customer Service

To respond to your inquiries and requests
To provide customer support
To resolve disputes or troubleshoot problems

Marketing & Communication

To send promotional emails and offers (with your consent)
To notify you about new products, sales, and special promotions
To personalize your shopping experience

Website Improvement

To analyze website usage and improve our services
To enhance user experience
To develop new features and products

Legal Compliance

To comply with applicable laws and regulations
To protect our rights and prevent fraud

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders. These include:

Payment processors
Shipping and courier companies
Website hosting providers
Email service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights and safety
Prevent fraud or illegal activity
Respond to legal claims

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL encryption for all data transmission
Secure payment processing through trusted partners
Regular security assessments
Limited access to personal information by authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences
Understand how you use our website
Improve our services
Provide personalized content

Types of Cookies We Use

Essential Cookies Required for the website to function properly, including shopping cart and checkout features.

Analytics Cookies Help us understand how visitors interact with our website, allowing us to improve user experience.

Marketing Cookies Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Your Rights & Choices

You have the following rights regarding your personal information:

Access

You can request access to the personal information we hold about you.

Correction

You can request that we correct any inaccurate or incomplete information.

Deletion

You can request that we delete your personal information, subject to certain legal exceptions.

Marketing Opt-Out

You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Factors that determine retention periods include:

Duration of your customer relationship with us
Legal obligations to retain data
Statute of limitations for potential claims
Business needs for data analysis and record-keeping

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Users

Our website is operated from Pakistan. If you are accessing our website from outside Pakistan, please be aware that your information may be transferred to, stored, and processed in Pakistan. By using our website, you consent to such transfer and processing.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.